I’d like to preface this by stating that I’m a Master Gardener, have a small farm operation, and have been gardening for over 40 years; I really don’t think the problem is with me. Plants arrived in horrible condition, some of them pretty much dead. When I tried to get replacements, they told me to go ahead and plant them first and see what happened. What happened was I wasted my time and garden space planting dead peppers and tomatoes! They SAY they have a money back guarantee, but don’t you believe it. I also bought 24 of the hybrid willow – almost $100 right there – and not a single one came out of dormancy. It was really no surprise, since the bareroot stock arrived without any protection whatsoever on the roots. I followed Burgess procedure, mailing them back the original packing list and a request for refund or replacement. They RETURNED my letter, and one of my packing lists (not sure what happened to the other packing list). I then collected all the dead trees and shipped them back to Burgess – at my cost – and still nothing. By this time 6 months had passed and I had no recourse through my credit card company – planned by Burgess, I imagine – so I filed a complaint with the BBB. About 18 months after the original purchase, they sent me replacements for the trees, and a voucher for $20 (not that I will ever buy from them again). Even though it was almost winter, I had no choice but to plant the new trees – which arrived in the same condition as the original ones, I might add – hoping they would thrive. It is now spring, and not a single one has survived.
1804 E Hamilton Rd Bloomington, Illinois United States