One problem after another with Blue Haven. Sleazy operation from the moment they get your money. They tried to con us out of an additional $4000 engineering report for County permit process. I found out that they used the wrong address to justify this little slip up. No apology. No ownership. They put the wrong tile on our pool then blamed us! As it turned out the tile company changed their tile scheme and they reimbursed us but Frank Firetti wasn’t even at fault yet he was hostile toward us instead of trying to find a solution!!?? The day before the final piece (plaster and water) we got an enote saying the payment in full is due before they can start plastering. (They want all the money so there’s no recourse if anything goes wrong) Problem in this case was they couldn’t do simple math. The balance remaining was $4400 in their favor with new charges that magically appeared including charges for the plaster subcontractor and threats that if we don’t pay it would take 6 additional weeks to get the sub to show up. We felt over a barrel and they would not take our phone calls to remedy. When the plaster sub showed up he was adamant he wouldn’t start unless we gave him a check in full. We were months over schedule so figured we’d resolve it later and wanted the sub to not delay. Then we found out they had the wrong material for the job. Unbelievable! We sent them away. Miraculously, blue haven took our calls when they didn’t get our money. The sub somehow made room the very next day with the correct materials and at that point Blue haven relented on their little math error too but still wanted payment in full instead of the normal 10% remaining balance until final inspection. I thought we were almost done with them with the only remaining pool school on the equipment normally done within a few days. Weeks later after numerous calls and blue haven avoiding and hanging up on us, we finally got them to show up. (After algie started forming) Very unhappy with blue haven!! But don’t take my word for it, do your homework, read all the other reviews, ask the pool supply companies. Blue haven has a horrible reputation!! I really can’t believe Frank Firretti is still in business.
9104 Industry Dr, Manassas, VA 20111 Manassas, Virginia USA