TAKE your business someplace else! Unscrupulous sales tactics. In May, 2001 I was shopping quality and price for patio and pool furnishings. I did what I could on the computer and looked locally back then too. I went to BEMISTERS in Salem NH, although they have other stores. They are a family. One of the sales tactics that entirely influenced my purchase of a TC complete patio set,with a large table umbrella, base, covers and 6 chairs, was that if the slings broke during its lifetime they would be replaced one time free of charge. That was a real warranty to me, and I purchased this set. I’m an avid consumer person and there is no possibility they were talking about a different set. Fast-forward May, 2015 and I called Bemisters to find out how to obtain my replacement chair slings. They claimed to know nothing about it, never offered it and I must’ve been confused. When I persisted, certain of my memory and the way I shop, they told me that I must have been looking at a Tropitone set, that offered such warranty. I knew the warranty was specific to the set I bought. Then he asked me if I had any ‘certificates’ about the warranty, and I did not. I had saved all the other paper all this time for this warranty. They gave me the tel no for TC to call, claiming maybe it was from the manufacturer. I emailed and called the manufacturer. At first I thought each was pointing the finger at the other. Then I looked at all the reviews on Bemisters and concluded this is another example of a bogus sales practice. TC spoke to them after my complaint, and they claimed I hung up on them. I hate that Bemisters is allowed to sell or distribute for reputable companies, counting on and hoping that the customer won’t have records and receipts. I had everything but their warranty in writing. LESSON: IF you do business with them get it ALL in writing. Better yet, please support me and other consumers and go someplace else. The MFG was wonderful in addressing the issue. So, find TC and buy it from ANY other vendor. Mine TC set lasted a good 12+ years before the slings started to tear.
57-61 So. Broadway Salem, New Hampshire USA
Outdoor Furniture & Equipment