backloads.com south wentworthville Other Review

The removalists turned up (Tuesday) at the home and one wasnan elderly man and the other was a toothless junkie from Mayfield in Newcastle.nThe old man stayed outside of the house and the younger hothead was the onenmoving the furniture. The pair of them did not stop whinging and complainingnfrom the second they pulled up in the driveway. I ended up helping by movingnall the boxes and some light furniture out the front thinking the sooner theynleft the better as it was a nightmare having them in my home I was there by myself with my 2 children as my husband wasnaway for work and would meet me at the new house in Victoria. They knew I wasndriving to Victoria to meet the truck at the other end although they insistednthey would be there before myself. I handed them a copy of the keys for the newnhouse and off they went. Little did I know that the toothless junkie had alsonhelped himself to the $450 in my purse on his way out the door.I didnt realise until halfway to Victoria that I had noncash and after contacting backloads.com I was told that it was the driversnresponsibility and they had nothing to do with the theft of the cash. The driver had since dropped off the toothless Mayfieldnjunkie and picked up a new piece of scum to travel with and would not disclosenthe whereabouts of the other ‘helper’.numerous phone calls went back and forth between the driver,nmyself and my husband as we made our way down the Hume Highway with nonaccountability happening. I was then told (this was now Wednesday) that they would notnbe at the new address until the Thursday morning. No problem we would just staynovernight and head to the new house and meet them there.Thurday 4pm comes and still no truck and by this time I amnfuming! My husband arranged to have a mate of his come to the new address sonthat I did not have to deal with the removalists by myself. They finally arrived at 5pm and started to throw and I donmean THROW my belongings off the truck breaking several things in the process.nThe elderly driver said nothing to me about the missing cash at all and whennquestioned by my husbands mate he responded by letting him know how fantasticnhe was in a fight… my goodness and here was I thinking he couldnt fight hisnway out of a paper bag. The younger man that came with the removalists spoke to menas they were leaving and told me that the toothless junkie was a mate of hisnand that he couldnt give me his phone number as it wasn’t right… but taking $450 outnof my purse was??? I then asked for this person’s ABN or TFN and I was toldnthat there was no tax file number for Shane from Mayfield and that he was hiredncash in hand for the day. I then went inside to grab some paper and by the time I camenback out the front the truck was pulling away and gone. It was then I realised that the driver still had my housenkeys!! I have since called both the driver and backloads.com to nonavail, there is a spare set of my house keys floating around the countrynsomewhere.I asked to speak to a supervisor and was given to ann’operations manager’ who told me that he would call the driver and then contactnme again, that was 7 days ago and I have heard nothing.The last call I made to them yesterday I was hung up on 4ntimes in a row and the woman on the phone laughed at me when I told her that Inwas going to the police over the house keys and the damages that happened asnthe truck was unloaded.I was told at the time that backloads.com will not replacenthe goods that were broken as we didnt take out the $500 transit insurancenthat they insisted we pay on top of the $3000 removal fee. The breakages didnnot happen in transit they happened when the removalists were throwing itemsnoff the truck due to the driver having a dose of the cranks because he couldnnot locate our new address and that we had been on the phone to him constantlynover the missing money. We are going to go to consumer affairs and we are stillndealing with the police in NSW and VIC over damages and the missing money butnthe fact remains that it has been 2 weeks and someone has my house keys andnbackloads.com will not even talk to me anymore or talk to anyone associatednwith the job number. DO NOT EVER USE BACKLOADS.COM!

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