Ashley Furniture / Montage Warranty Carrolton Texas Review

This company is focused on making money and losing nothing. Furniture is quickly discountinued so people may not get what they need. I bought a bed in 2012 that broke June 1st. I called to make a claim and was sent an email with a link that lead to an error page. I was finally able to get the correct link after 2 additional phone calls and file my claim. Two weeks later I was asked for photos. I called an emailed that the photos were not accepted due to the size. A week later I was informed that the initial person who took the claim used the wrong name and receipt. I then called and emailed the correct information. After another week I called to see what needed to be done next. They still did not have the right information so I had to proved it for the third time. I was told that a tech would be sent out to check the furniture. Three days later I had not heard from anybody so I called again. I had to provide the correct information for the fourth time then was asked to provide the photos (again) and wait for the receipt to be forwarded (again). I asked to talk to a supervisor, was put on hold for 45 minutes then was hung up on. After yet another week I was told that they still needed the receipt. This was provided by Ashley’s Furniture once again. I was then asked for the photos. I reiterated that their system would not accept my photos. I was told that a tech would be calling. A week later I was finally called. However, the woman was asking if I could send photos (again). Then she realized that the information was incorrect (again). At the end of this call I was told that a tech would be contacting me. A day later I called for an update to be asked for the photos, be told that the information was incorrect, and that a supervisor was unavailable. I have now been without a bed for 3 months and have gotten nowhere with this claim. I would advise that you run immediately. This company is unorganized, badly trained, and extremely lazy. The communication is obviously nonexistent. They need to be shut down ASAP.

1201 N Central Expy Plano, Texas USA


Furniture & Furnishings

Share Review:
Yes it is. Based on the user review published on Scam Tracers, it is strongly advised to avoid Ashley Furniture / Montage Warranty Carrolton Texas Review in any dealing and transaction.
Not really. In spite of the review published here, there has been no response from Ashley Furniture / Montage Warranty Carrolton Texas Review. Lack of accountability is a major factor in determining trust.
Because unlike Scam Tracers, other websites get paid to remove negative reviews and replace them with fake positive ones.
Ashley Furniture / Montage Warranty Carrolton Texas Review is rated 1 out of 5 based on the reviews submitted by our users and is marked as POOR.
Never trust websites which offer a shady ‘advocacy package’ to businesses. Search for relevant reviews on Ripoff Report and Pissed Consumer to see more unbiased reviews.