A&S Sales Frederick Maryland Review

My experience in dealing with this company was absolutely horrible! I have been in the construction/Real Estate field for 15 years and this is the worst example of customer service I have ever come across. After a visit to the showroom with my Wife, we were greeted by a lady behind the counter who did not get off her rear-end but instead called a person to the front to assist us. We were looking for a remnant to complete a custom shower. The person that helped us navigate through the racks of granite was very pleasant. After about 45 minutes of searching, we found a granite piece which was large enough to complete our shower. The Sales Person negotiated the price with me and we shook hands to complete the negotiations. He took us back to the front counter (where the same lady had yet to move from her throne) and relayed the pricing and other information to the seated Queen. Once the Sales person left the front showroom, the lady behind the counter started to dispute the pricing we had just agreed upon saying we were not charged enough and the price was to increase by $200 if we wanted to move forward. Just as we were going back and forth, another lady entered the business. This was the Owner of the business. Her demeanor was short and nasty. I explained to her that one of her Sales People quoted me the pricing and we had agreed to except it and move forward with the order. She said the person that had been showing us granite samples and giving us information about their business was NOT a Sales Person and should not have been doing the Sales job. I explained to her that the “Queen”” behind the counter tasked him with this job and how were we supposed to know he was not a Sales Person??? He acted on behalf of their company and negotiated a price on behalf of their company that we accepted. The Owner was not willing to budge and more or less told us to take it or leave it. At the end of our terrible experience

we wasted over an hour of our time at A&S Sales. This company has no clue about how to run a business and provide acceptable customer service. If the person that had been called to the front to help us was not a Sales person

then the lazy Queen behind the counter should have gotten off her rear-end and done the job. To make a long story short…..if you are looking for granite or similar materials….DO NOT use this business! The Owner was rude and short and unwilling to take responsibility for her Employees actions on the company’s behalf. We ended up finding a Top Notch Granite Company who just expanded to the Frederick Area. They are located off of Jefferson Pike and gladly took great care of us after this horrible experience at A&S Sales. What A&S Sales fails to realize is that a poor experience by a potential customer will breed like the plague and hurt a business ten times worse than a positive experience. I will share my poor experience with A& S Sales with EVERYONE I come across so that they do not waste their time in patronizing this unprofessional business!”

9834 Liberty Rd Frederick MD Select State/Province USA


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