Arroyo Pools Hialeah Florida Review

This is a two people operation type of company, Husband and Wife. And there will be nothing wrong with that except when you have too much business to handle.They are extremely busy always, do not pickup the phone ever on regular business hours ( 9 to 6 ) either the number listed as a corporation or their cell phone. We hire them to make a pool, up to the moment of giving the check to start the pool the owner Oscar Arroyo was so nice, then the nightmare began. Unanswered calls or emails, the proposal, the errors, etc….. After that, the nice man, it was converted in a huge bad business man, that follow ONLY HIS RULES. He return calls or emails when he thinks is appropriate. It doesn’t matter what the customer needs. He and his wife close the company for 7 days and we could not get in contact AT ALL. NO ONE pick up phone or return email. IMAGINE CLOSING A COMPANY FOR 7 DAYS AND GO VACATION WITH OUR MONEY. !!!!!!Can you imagine if this people start like this, how far they can go ??????He sold us many options on the pool. We have to go to the city of Miami to pick up plans because he never show it to us. WOW big surprise. Lots of discrepancies between sold items in the contract and proposal and plans approved by the city. ( We have proof of everything that i’m writing ).For that reason we want to talk in person with them. Since they don’t have an office, they work from home, the only way to talk to them is if they come to our house. After many many attempts of communications by email and phone, they told us that they will come on Tuesday 28th at 8PM.Around 4.30 PM Oscar call my wife and told her betwen other bad comments, that he does NOT HAVE THE LUXURY of visit customers when customer wants. So he cancel the meeting.I wonder how a pool company do business like this ? How to sell a pool the Owner can come to my house at 8 or 9PM at night and then he does not have the LUXURY to visit the customer for a multiple discrepancies on the job ??????Of course he keep our deposit and didn’t make the pool.How a company can tell a customer that they don’t have the LUXURY of visit a customer ? I wonder how a company without an office do business ? ON THE STREET ?What a mistake that we did.I dare you to call this company and try to get in contact with them. They work from 9 to 6 monday thru friday for customer service. They work a lot more to sell you a pool. After they have the check, you have to wait until they have time to return you the call. For the past 2 1/2 month i called many times. THEY NEVER PICKUP THE PHONE. NEVER.They are busy, so imagine how you can work with a company that they never answer the phone and you have to wait until they have time to call you back. Most of the time as the answer machine that they have it says, they they will call you back within 24 hour. Can you imagine the nightmare of constructing a pool and you can’t reach them when you need?Arroyo Pools keep our deposit of $4800. Last communication with them. They want to buy our silence with $761.00 He send us a contract to sign that it state :While the CUSTOMER is not entitled to a refund per the terms of the CONSTRUCTION AGREEMENT, CONTRACTOR is willing to refund $761.00 to the CUSTOMER, as an act of good faith, so long as the CUSTOMER agrees that by signing thisAgreement he and she are agreeing to the following ANTI-DEFAMATION CLAUSE:I______and ______hereby acknowledge and swear, that we will not defame, slander or libel ARROYO POOLS, LLC or any of its employees or representatives, in any way, shape or form, including making statements, be they spoken, in writing, or pictured, on or in any publication, social forum, social media platform, broadcast, or by word of mouth.__________________________________So they are afraid of their own acts.A responsible company never try to buy the silence of a customer. NEVER. They try to make the customer happy.Anyone making a pool can contact me and i will send all the proof in writing that we have.sergio@schinoff.com

8863 S.W. 206 Lane Culter Bay, Florida USA

3057801860

arroyopools.net/

Pool Builders

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