AquaTru Minneapolis Minnesota Review

Worst company and product Iu2019ve ever dealt with. They sent me a defective unit, so I sent it back. They sent a defective replacement, so I sent it back. They sent a third one u2013 again defective. Then they sent replacement filters. Still didn’t work. They twice sent items to the wrong address, even after I tripled-checked the address with them on the phone. I wasted hours on the phone with them and at the post office. When Iu2019d ask to speak to a manager, I was always told theyu2019re in a meeting. I asked for a manager and repair engineer to call me. No one ever called. One time I insisted they put a manager on the phone, and the rep (ironically named Angel) rudely shouted me down and then hung up on me. I finally gave up and told them to send a refund u2013 they said that after this whole nightmare, Iu2019d have to pay return shipping. I finally got a rep who said theyu2019d pay return shipping. Defective product, incompetent staff.

Internet USA



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