We should have checked the reviews online before paying for the warranty through escrow. My garage door opener failed, called them out. The tech was not experienced and seemed untrained or brand new to the business. They replaced Marantec 4700 with the cheapest Genie product out there. The Marantec is a much better unit but they said they could not get the matching unit because they did not carry Marantec and would provide a unit of equal spec, quality and features. Well, the genie has no illumination switch as my Marantec had, and is a chain drive instead of belt drive. I can get over the drive function but my family not being able to turn a light on in the garage is definitely a safety hazard. American Home Warranty Company does not care about the safety of their customers but rather their bottom line. On 4/2/14, after we thoroughly documented the differences in the units and submitted it to them, their representative (Samantha or Sara, something like that) called my wife and stated that they would send the repairman back out to replace the unit with a belt drive unit and she would receive a call from the repair company Exit Garage Doors to arrange a convenient time. After not hearing from anyone since 4/2/14 I called the office on 4/10/14 to find out when the repairman was coming out to correct the problem. The rep Dominic stated that the claim was closed 4/3/14 and they will not be correcting the issue. I am not sure what happened from the 2nd to the 3rd but in the end they do not care. Exit Garage Door was the vendor they sent, I would not hire they to sweep out my garage let alone try to repair a garage door or opener. Is it a surprise that our warranty expires 4/10/14. Coincidence? Do not expect much from American Home Warranty except an invoice. Great way to save a few bucks by putting my children’s lives in danger American Home Warranty Crooks, What a letdown.
Home Warranty Companies