I was stupid enough to pay American Home Shield for five (5) years. Every instance when I called for a repair, they would provide me with an excuse that my claim was not covered and I had to pay the technician for their trip! Oh, I must admit that they did replace my kitchen facuet, the catch is that they replaced a $300 faucet with a $40 faucet!!! (It pays to have insurance Huh!!!) Another time they came to the house to repair the built in oven but refused to work since the oven was framed into the cabinets. They told me that you have to remove all framing around the oven before they can work! They charged me and left and charged me a second time when they came back to repair the oven!!! When I called them about my dishwasher they serviceman candidly told me that the repair will be a band-aid and not a permanent fix and I should really change the machine. I reviewed my contract and luckily I had coverage for the dishwasher with upgrade but AHS told me that they would pay me $140 and would not replace the machine! I really do not know how does make any sense, they want to pay me $140 for a dishwasher that will cost me $850 to replace!!! They refused my claim on HVAC repair claiming that I did not maintain the system! I would not recommend them to anyone. It’s all a scam and I will gladly testify and would be happy to join a Class Action Lawsuit against them.
AHS, PO BOX 851 MEMPHIS, Tennessee United States of America
Home Warranty Companies