ADW Mainland Heat INC Lower Mainland British Columbia Review

I want to pass on my experience with “A.D.W Mainland Heat and AC”” installing a replacement Hot Water tank in my house just recently. First off I’d like to say that the actual Installer of my hot water tank was a great guy. Pleasant and friendly. The guy working the phones in the office

not so much. In my opinion there was a definite lack of communication and poor customer service. Here’s my experience. I called around and got several quotes first and decided on Mainland to do the job. After the install was done

I found out the final charges were more than what was quoted due to a few small pieces of tubing that were added. (There was no communication about this possibility during the quote). I don’t even mention it because the charges were small and it is the nature of a quote sometimes. Next

I find out that I cannot pay with a credit card (There was no communication about this when quoted or scheduling the appointment). Luckily I had a spare cheque book in the house

cause I sure didn’t have the cash in my wallet. Turns out the new tank would supply me with only a 5 minute shower before getting lukewarm. I called them to repair/replace unit. I took some more time off work to have an inspector come to see if the hot and cold lines were reversed (could have taken a picture and sent it via email just as easily). He said the office would contact me to schedule a time/day. I waited a few days for them to call me

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