On 08/20/2016 purchased a King size mattress with lift, pad and two King size pillows. Pad given to me at the store, was told pillows would be delivered with mattress. Delivery on 8/22/2016 of mattress and was told by delivery people that they don’t deliver pillows store should have given to me with the pad. Called store, USP one pillow to me and said would ship other when shippment came in. Still didn’t get pillow, many phone calls made and finally 09/08/2016 a pillow came by UPS. Checking, pillow was not a match at all to the one shown and purchased sent by first UPS delivery. Called Customer Service the same day telling them they sent the wrong pillow. Message forwarded to Store Manager who called, I took pictures with my cell phone of both pillows point out the difference, and heard nothing else from him. On 09/09/2016, called him and this is where everything changed. He is telling me it is the same pillow just with a different cover which is not true, the texture, quality is not any where near as nice. He proceeds to become uncooperative and nasty when I told him that I was not driving 50 miles one way to bring these pillows back, not my responsibility and was very agreeable when I asked him if I was supposed to send these back by UPS at my expense?? I decided that this would not be something I should or would do. At this poing after all time spent I was a full credit to my account which is 2 King size pillows @ $89.00 each for a total of $178.00 plus any other fee or tax charges and I want that IMMEDIATELY. Additionally I want The Dump to make arrangement with UPS to pick up these pillows and return to store or whereever AT THE DUMP EXPENSE. Point out that none or any of this was my fault and that as a cusomters I deserve good Customer Service, plus the fact I was told by the store one thing and they have not followed through costing me time and effort to try and get it corrected I feel this is the least they can do.
10251 NORTH fREEWAY hOUSTON, Texas USA
Furniture & Furnishings